Purplebricks Mortgages Partners with JammJar to Enhance Customer Services
Purplebricks Mortgages has chosen JammJar, an AI broker platform, to transform its customer services, aiming to deliver a faster, smoother, and more personal experience for every mortgage customer.
- Remove time-consuming administration
- Automate compliant follow-ups
- Support consistent, high-quality communication throughout the customer journey
According to Robert Nichols, managing director at Purplebricks Mortgages,
JammJar allows us to scale and strengthen our service without increasing costs. It lets our advisers spend more time advising and less time ticking boxes – meaning faster case progression, better conversations and a more human experience for every customer.
JammJar offers various features, including case management, compliance and audit trails, communications and customer updates, call transcription into structured fact finds, follow-up email automation, and document validation.
Author's summary: Partnership aims to enhance customer experience.
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