Harness: Next Gen Software Delivery in Financial Services
Innovations Shaping Financial Software Delivery
At Harness’s {unscripted} 2025 event, industry leaders discussed how artificial intelligence and automation are transforming software delivery in the financial sector. The panel examined both the benefits and the potential risks, highlighting the importance of establishing proper guardrails to maintain reliability.
The Role of Generative AI
Generative AI continues to reshape the financial landscape by enhancing data analysis, decision-making speed, and process automation. It is being used not only for automating routine operations but also to strengthen defenses against financial crimes.
“So that's investment research, really deep-diving into that and getting decisions quicker. There's so much financial data out there, and we've been using traditional machine learning for a long time, but Gen AI is just another tool that can help us get to those buy-sell signals quicker.”
— Dill Bath, AI Technical Lead at Allianz
“The other areas are really around operations – automating manual tasks. We have a lot of third-party and client requests in shared mailboxes, and it's a very manual process in operations, so we're really optimising that.”
— Dill Bath, AI Technical Lead at Allianz
Adapting to a Changing Landscape
As generative AI rapidly advances, global fintechs are integrating the technology to improve efficiency and insight accuracy. This shift demands careful governance while encouraging continuous innovation.
Author’s Summary
The Harness event revealed how generative AI is helping financial institutions accelerate decisions, improve operations, and maintain reliability amid digital transformation.