People's Postcode Lottery TrustScore Review
Do you agree with People's Postcode Lottery's TrustScore? Share your opinion and see what 41,854 customers have already expressed.
Long-Term Player Experience
One player has participated for over 10 years. Their postcode won a total of £30 across all those years without any other prizes. Despite this, they continue playing in hopes of winning more before they "pop their clogs."
Customer Service Feedback
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A customer praised a representative named Devine who efficiently merged their two accounts within minutes, sharing helpful information afterward.
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Another complimented a young Irish lady for setting up a direct debit after their bank card changed and informing them about a free new game linked to a TV series.
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Eduardo was described as friendly and professional—he confidently answered questions, sought additional information when needed, and built good rapport.
Technical and Security Concerns
One user tried signing up for the app but found it was not working. A quick search revealed a major personal data breach involving sign-ins.
Mixed Playing Experience
A new player enjoys the chance to participate and win but has not yet won. They appear hopeful despite limited time playing.
System Accessibility
While the system is mostly accessible, users report poor responses during problems.
"Been playing this lottery well over 10 years now. My postcode has won a total of £30 in these years with no other prizes. Still enjoy playing in the hope on day before I pop my clogs I will win more..."
"Eduardo was friendly & professional throughout the call. Answered my questions confidently, & went to find out anything he wasn't sure with. Good rapport built, listened well & explained processes cle..."
"A quick google revealed that there has been a major personal data breach where people were signing in..."
Author's summary: People's Postcode Lottery players appreciate good customer service and continue playing despite limited wins, but technical issues and data breaches raise concerns.